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Hokamix Mobility (Joint +) Tablets

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Returns Policy

Returns Policy

CANCELLATION BEFORE DISPATCH

Our aim is to package and dispatch the goods within 48 hours of receiving an order. If you wish to cancel an order within this time frame please contact us by email from our contact page.

If the goods have not been dispatched then we will cancel your order and refund the invoice value. Confirmation of this refund will be emailed to you. For orders that have been dispatched please follow our returns policy. If you refuse to accept the delivery we will charge you for the return postage cost to us.

RETURNING UNWANTED GOODS

In accordance with the Distance Selling legislation, we are happy for you to return unwanted goods within 7 days from date of delivery so long as they are returned in an unused new condition with the original packaging, the original invoice and a completed returns form. Please note it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay postage costs.
Upon receiving the return goods we will issue a refund to your credit card/method of payment for the invoice value. To obtain a return form contact us by email.

RETURNING FAULTY GOODS

If you discover the goods you have purchased to be faulty upon receiving your order, please contact us at once by email so we can resolve the issue as quickly as possible.

All goods sold are covered by the standard manufactures warranty against faulty materials or poor workmanship. The manufacturer’s warranty will not cover damage due to misuse, accidental damage or wear and tear.

Faulty goods must be returned with proof of purchase and returns form. We will endeavour to resolve the issue upon receipt of the faulty goods by either replacing the product with a new or equivalent model or a refund for the original invoice value to your credit card/method of payment.

UNSUCCESSFUL DELIVERY

In the event your order has not been successfully delivered ,due to incomplete address ,email, or telephone information  or has not been collected by the customer  , and is returned to us by the courier ,

The customer is responsible for ALL original and return  shipping charges.

Upon receiving the returned goods we will issue a refund to your credit card/method of payment for the invoice value , less the original and return shipping charges

 

 

RETURNS STEP BY STEP PROCESS

Inform us that you wish to return the goods and clearly state the type of return in the email i.e. Refund or Faulty. We will send you a returns form by email.

Complete the returns form and print a copy to go along with the returning goods and place inside the returning box.

If at all possible use the original delivery box or obtain a new box (at your own expense). We would ask you not to write, label or tape the retail packaging when returning unwanted purchases. If this happens, it will influence your refund claim.

Make sure to firmly pad the returning goods to avoid damage in transit.

Tape the box securely and clearly mark our return address on the outside of the box. If you are using the original box, please make sure to remove  your delivery address.

Organise shipping for the returning goods and retain a receipt from the courier company as proof of postage, as unfortunately we will not be able to accept responsibility for packages lost in transit.

OUR RETURNS ADDRESS

Holistic Pet Products
Ballintine
KIlmeague
Co. KIldare
Ireland

Tel: 045 890557

Customer Feedback

Thank you for supplying me with my first order from your company 

The product is amazing and the service by your company

was outstanding and will definitely be reordering 

I will definitely be recommending yourselves to others 

Many thanks

Fearn 

21/02/2019

Thank you Kevin for all your advice.I ordered Hokamix Forte and K1 Miracle Coat and the speed of the delivery was excellent. Have been using Hokamix for 2 weeks now and Brena loves it and licks her bowl clean. Her thighs were really bald but I can now see the hair beginning to grow so I am delighted. Have started to add K1 miracle coat and the Velcote so will keep you updated.Thanks again.

Libby

29/01/2018

 

I found the order process very easy and straightforward and the delivery was quick and efficient.

Stephen

12/01/2018

Very happy with the service - always prompt delivery and a good food for the dogs. 

Delighted with the little gifts that came with my Xmas order too!

Susan 26/12/17

Holistic Pet Products offer an excellent range of Natural holistic products for dogs and pets. They have a genuine interest in choosing the correct product for your pet and will explain to you how the ingredients work best for your dog.

Holistic Pet Products processed my order  within a day or so.. very happy with the delivery time 

Their products really work and not only treat a certain condition but also treats the general well being of the dog.

I am delighted to recommend Holistic Pet Products to my friends and colleagues. 

Denise 10/7/2017

 

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Proflax Bone & Joint Superfood Supplement for Dogs

Proflax Bone & Joint Superfood Supplement for DogsFrom:  £13.95

 
Bone & Joint is a 100% natural daily superfood supplement which cares for bone, joint and ligament health whilst providing those essential '5 a day' nutrients to help to keep your dog in the best of physical and emotional health. 
 
Ideal for active, working or older dogs or those recovering from bone/joint/ligament injury or operation

Proflax Skin & Coat Superfood Supplement for Dogs

Proflax Skin & Coat Superfood Supplement for DogsFrom:  £13.95

Skin & Coat is a daily superfood supplement which helps to soothe itchy sensitive skin, promote a shiny coat, alleviate allergies, reduce

hair shedding and has a calming effect. Provides those essential '5 a day' nutrients to keep your dog in the best of physical and emotional health.

Ideal for dogs that suffer from seasonal allergies, hot spots, excessive paw licking, dry flaky skin, dull coats or moult excessively.

Telephone Sales Telephone Sales  UK/NI 0333 344 6540              

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Sole distributor in the UK & Ireland for Hokamix & grau natural supplements